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WHO WE ARE
Roslem Solar Energies is a partnership having its registered office at Roslem Solar Energies, Clooncraft, Hillstreet, Carrick on Shannon, Co. Roscommon, Ireland, (the “Company”). Our website address is: https://www.roslemsolarpv.ie. Any reference to “we”, “us” or “our” is reference to the Company.
2.1 Any reference to “you” or “your” is reference to any individual, sole trader, partnership and/or company that receives services from us, uses our website or otherwise interacts with the Company. This privacy policy applies to the business of the Company and the Company is a data controller for the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”).
2.2 The Company is committed to ensuring that your privacy is protected. Please read this policy carefully as it provides you with important information about how we handle your personal information and the steps that you can take to control it. If you have any comments, concerns or queries about any aspect of this privacy policy, please contact us using the contact details set out within this policy.
We collect your personal information when you use our website, communicate with us by phone, text message, letter, email, social media or in person, receive our products and/or services. We may collect the following information (hereinafter referred to as “Personal Information”):
Your name;
Your residential address;
Your supply address;
Telephone numbers supplied by you;
Email addresses supplied by you;
Your date of birth;
Any details of a secondary contact supplied by you;
Any financial information supplied by you;
Any energy usage information supplied by you;
Credit history;
Personal requirements and lifestyle information provided by you;
Permissions given by you;
If you are a homeowner or live in rented accommodation;
Any information about any energy supplier accounts you hold provided by you;
Details necessary for an SEAI grant in the Republic of Ireland which will be explained to you in advance of any information being given by you;
Your meter reference number;
If you visit our website, we store your IP address, the browser software you use and your behaviour on our website (for example, the pages that you click on). This information is collected through cookies. More information about how we use cookies can be found in ourcookies policy at the bottom of this page;
If you engage with us through social media, we collect your name and store a link to your relevant social media profile, which we combine with details of your previous correspondence with us; and/or
If we, or third-party suppliers, carry out a home visit, we may collect personal information about you or a member of your household from that visit.
4.1 We, or third parties on our behalf, collect, use and store the personal information collected about you to:
(a) Provide, or obtain on your behalf, relevant products and/or services, benefits, and rewards;
(b) Respond to any enquiries or issues you have;
(c) Identify you;
(d) Detect and prevent crime, fraud or loss;
(e) Contact you, or authorised third parties, about our services and/or products, such as sending you information on service announcements and administrative messages;
(f) Train our staff and improve our products and services, which may mean that we monitor and record communications that we have with you including phone conversations, emails, SMSs and web or video chats;
(g) Conduct, and contact you in relation to, market research e.g. through customer satisfaction surveys and questionnaires;
(h) Obtain government funding for the supply of energy efficiency measures to individuals;
(i) Identify offers and advice tailored to your needs or lifestyle;
(j) Ensure the health and safety of you, our staff and contractors;
(k) Make decisions about the products and/or services and terms and conditions that we can offer to you;
(l) Make personal projections about the amount of energy you are likely to use in a certain period and the estimated production a solar system may give in any period;
(m) Use information collected from your visit to our website for administrative purposes; for troubleshooting, data analysis, testing, research and statistical and survey purposes; to ensure content is presented in an effective manner; and to enable you to participate in interactive features;
(n) Respond to or resolve any enquiries or requests that you may have from social media;
(o) Enable internal corporate reporting, business administration, adequate insurance coverage, the security of company facilities, research and development, and to identify and implement business efficiencies;
(p) Comply with any procedures, laws and regulations which apply to us – including where we reasonably consider it is in our (or others) legitimate interests to comply; and/or
(q) Establish, exercise or defend our legal rights – including where we reasonably consider it is in our (or others) legitimate interests.
4.2 With your consent, we may contact you in writing, by phone and via email or SMS with information on products, services and rewards that we, or occasionally, our carefully selected partners identified at the time we collect your information, offer. We may use third parties to send marketing communications. Unless you have asked us not to, we may also use your email address to show you digital advertisements via your social media newsfeed, on search engine results pages, or on other websites. Unless you have asked us not to, we may profile your data to provide you with marketing and offers that are relevant to you. If you opt out of profiling we will still run analysis that includes your data, but any decisions or marketing output that result from that analysis will not be used to market to you. You will be sent generic marketing that may not be relevant to you. To opt out of receiving marketing messages, or to object to our use of profiling for direct marketing purposes, contact us at any time.
We will use this information in the following ways:
(a) provide products and/or services to you in the most appropriate way;
(b) manage staff and third-party contractors to provide services to you;
(c) provide you with the most appropriate customer experience where you attend a Company event; and/or
(d) to inform any other relevant organisations, such as emergency responders or local authorities, which may be required to provide emergency or urgent support.
We receive certain business leads for potential customers through various means.
7.1 We’ve assessed that the legal basis for using your personal information as set out in this notice are as follows:
(a) Contract – our use of your personal information is necessary to perform our obligations under any contract we have with you and to allow for negotiations for any contract;
(b) Legal Obligations – our use of your personal information is necessary for complying with our legal obligations; and
(c) Our Legitimate Interests – to:
(i) Run, grow and develop our business;
(ii) Detect and prevent fraud;
(iii) Enhance the security of our network and information systems;
(iv) Ensure that our own processes, procedures and systems are as efficient as possible;
(v) Better understand how people interact with our website;
(vi) Analyse and enhance the information that we collect;
(vii) Determine the effectiveness of our promotional campaigns and advertising; and
(viii) Enhance, modify, personalise or otherwise improve our services and communications for the benefit of our customers.
7.2 If you have concerns about the processing activities based on our legitimate interests, please see section 12. We rely on your consent to use your personal information to send you marketing information by post, phone, mobile phone, email or SMS. If you later change your mind, you may withdraw your consent by contacting us using the details in section 12 and we will stop using your information in this way.
8 WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH
We will share your personal information with the following categories of third parties:
(a) our third-party suppliers, partners and sub-contractors that provide, review and/or receive services in relation to our website, services and/or products, which include: payment processors; suppliers of technical, support and installation services; insurers; logistics providers; security providers; cloud services providers; research agencies; and if you are entitled to claim government funding for energy efficiency measures, installers, energy performance assessors and sales advisers.
(b) where appropriate, family members or cohabitants, previous tenants, who/which may require information about you or your premises, or who introduced you to the Company;
(c) if we’re under a duty to disclose your information to comply with any legal obligation, government or law enforcement officials as may be required to meet national security or law enforcement requirements or prevent illegal activity;
(d) regulators or other legally appointed bodies for legal or regulatory purposes;
(e) companies or partner organisations which provide services in relation to, or use information as part of, market research;
(f) third parties that help us with advertising and marketing;
(g) authorised third parties or named account holders on any account you hold with us;
(h) if we sell, merge, or perform any internal re-organisations in relation to any of our (or any third party’s) business or assets, the personal information will be one of the transferred assets to the relevant buyer and/or new data controller of such business or assets;
(i) any third party where required to:
(i) enforce or apply our terms and conditions or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; and
(ii) protect the rights, property or safety of the Company, our staff, customers or others;
(j) credit reference agencies;
(k) fraud prevention agencies:
(i) to help us identify fraud and energy theft, we will give details of your account to fraud prevention agencies who will use the information to check public and other databases they hold and may provide information to us to help identify fraud and energy theft; and/or
(ii) if we suspect or can confirm theft has occurred, a record will be kept by fraud prevention agencies which may include sensitive information about alleged criminal offences. The fraud prevention agencies may provide the information to other energy companies to help identify fraud and detect energy theft but only in limited circumstances where you have accounts with them. Where theft has been identified, your account terms may change, but we will notify you separately if this is the case.
(l) with your prior consent tradespeople we have an association with to provide additional and separate services.
We keep your personal information for no longer than is necessary for the purposes for which the personal information is processed. The length of time we retain it for depends on the purposes for which we use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights. This means that some of your personal information will be kept for a short time but other information may be kept for a longer period. We will always have a legitimate interest for holding each type of data the length of time it is held.
Any changes to this privacy notice will be posted on the website.
11.1 You may contact us using the contact details provided in section 12 to request that we:
(a) confirm whether your personal information is being processed;
(b) provide you with further details about how we process your personal information;
(c) provide you with a copy of any personal information which we hold about you;
(d) where we rely on your consent as a legal basis to justify using your personal information, withdraw your consent to that use;
(e) consider any valid objection to the processing of your personal information (including the right to object to processing where we are relying on our legitimate interests as a legal basis for processing);
(f) ask us to update or delete personal data which we hold about you;
(g) restrict the way that we process your personal data;
(h) provide you with a copy of your data in a machine-readable format where technically feasible and not disproportionately burdensome on us; and
(i) where we carry out automated decision-making that has legal or similarly significant effects on you, ensure that we manually review that decision, provide an explanation of that decision and/or consider your appeal of that decision.
11.2 We will consider all those requests. However, certain personal information may be exempt from those requests in certain circumstances, which may include needing to keep processing your personal information for our legitimate interests or to comply with a legal obligation.
11.3 If an exemption applies, we will tell you this when responding to your request. We may ask you to provide us with information necessary to confirm your identity before responding.
Generally, we do not transfer your personal data outside of the EU. Some limited personal data such as your name and address together with diagnostics data of the equipment may in circumstances where there is a fault with equipment be sent to manufacturers and service providers in the United Kingdom, China and Canada. This will only be done to allow us to comply with our obligations to you and to repair any faults in the equipment. We will at all times take measures to provide an appropriate level of data privacy protection. Your consent can be withdrawn at any time by contacting us using the contact details at section 13.
If you would like to contact us in relation to your rights or if you are unhappy with how we’ve handled your information, you may contact us by sending a letter to: Roslem Solar Energies, Clooncraft, Hillstreet, Carrick on Shannon, Co. Roscommon, Ireland or sending an email to sales@roslemsolarpv.ie.
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